01 Contract structure and priority

These Terms govern access to and use of the websites, demonstrations, documentation, software, platform, APIs, reports, and related services provided by Strover AI Labs Private Limited. By accessing or using a service, you agree to these Terms on behalf of yourself and, where applicable, your organization. If your organization has signed an Order Form, master services agreement, SaaS agreement, data-processing agreement, service-level agreement, statement of work, or other written agreement with Strover, that agreement controls to the extent of a conflict with these Terms. Product documentation and policies apply only as incorporated or referenced. Consumer rights that cannot lawfully be excluded remain unaffected.

02 Eligibility and organizational authority

You must be at least 18 years old and legally capable of entering a binding agreement. If you use a service for an organization, you represent that you are authorized to bind it and to configure accounts, integrations, permissions, and workflows on its behalf.

03 Accounts and access

• Provide accurate account information and keep it current.
• Protect credentials, use required security controls, and promptly report suspected unauthorized access.
• Assign only appropriate roles and permissions and remove access when no longer needed.
• You are responsible for activity conducted through your accounts, except to the extent caused by Strover’s breach of its obligations.

04 Permitted use

Subject to these Terms and any applicable Order Form, Strover grants the customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription or authorized evaluation period to access and use the service for its internal business purposes and within purchased limits.

05 Acceptable use

You must not, and must not permit others to:

• Use a service unlawfully, infringe rights, or process data without required authority, notice, consent, or other lawful basis.
• Introduce malware; probe, scan, or test vulnerabilities without written authorization; disrupt service; bypass controls; or access another customer’s data.
• Reverse engineer, decompile, copy, scrape, frame, resell, sublicense, or create derivative products from a service except where law expressly prevents this restriction.
• Use the service to build or benchmark a competing product, publish non-public performance results, or disclose confidential product information without written consent.
• Use generated recommendations without appropriate review where an error could cause security, legal, operational, financial, safety, or compliance harm.
• Exceed authorized usage, interfere with monitoring, or use credentials or cloud permissions belonging to another person or organization.

06 Customer systems, integrations, and permissions

You control the cloud accounts, systems, data sources, and third-party services connected to Strover. You authorize Strover to access and process them only as necessary to provide the configured service. You are responsible for obtaining required permissions, selecting appropriate scopes, reviewing proposed actions, maintaining backups, and deciding whether to approve remediation. Strover may refuse or pause an action that appears unsafe, unlawful, unauthorized, or outside the agreed scope.

07 Customer Content

As between the parties, the customer retains its rights in Customer Content. The customer grants Strover and its authorized providers a limited right to host, copy, transmit, analyze, display, and otherwise process Customer Content only to provide, secure, support, and improve the contracted service, comply with law, and perform other activities expressly authorized in writing.

The customer represents that it has the rights and lawful authority required to provide Customer Content and instructions. Strover does not sell Customer Content or use it to train public or general-purpose AI models unless the customer expressly agrees in writing.

08 AI-assisted features and recommendations

The service may use AI, statistical models, retrieval, correlation, policy logic, and automation to generate assessments, summaries, risk scores, recommendations, reports, or remediation steps (“Outputs”). Outputs can be incomplete, outdated, or incorrect and do not constitute legal, audit, regulatory, or professional advice.

• You must validate Outputs against your environment, policies, change process, and professional judgment.
• You remain responsible for approvals, deployment, rollback readiness, compliance decisions, and consequences of actions taken in your environment.
• A report or framework mapping does not itself guarantee certification, regulatory compliance, or successful audit outcomes.

09 Intellectual property

Strover and its licensors own the services, software, models, workflows, documentation, designs, trademarks, and related intellectual property, excluding Customer Content. No rights are granted except those expressly stated. If you provide suggestions or feedback, you grant Strover a worldwide, irrevocable, royalty-free right to use it without identifying you or disclosing Customer Content.

10 Confidentiality

Non-public business, technical, product, security, pricing, and customer information disclosed in connection with the service is confidential. Each recipient will use such information only for the relationship, protect it with reasonable care, and disclose it only to personnel and advisers who need to know and are bound by confidentiality obligations. This section does not cover information lawfully known without restriction, independently developed, publicly available without breach, or rightfully received from another source.

11 Third-party services

The service may interoperate with AWS and other third-party products. Third-party services are governed by their providers’ terms and are not controlled by Strover. Strover is not responsible for changes, suspension, security, availability, or data handling by a third party except to the extent Strover has expressly assumed responsibility under a written agreement.

12 Evaluations, previews, and beta features

Trials, proofs of concept, free services, previews, and beta features may be limited, changed, or discontinued. Unless a written agreement states otherwise, they are provided for evaluation, may contain defects, must not be used for production-critical decisions, and are excluded from service-level commitments.

13 Fees, taxes, and subscription changes

Fees, billing frequency, usage limits, taxes, renewal, and payment terms are specified in the applicable Order Form or purchase process. Unless stated otherwise in writing, fees are non-refundable except where required by law. Strover may change public pricing prospectively, but changes to an active committed subscription apply only as permitted by its governing agreement.

14 Security and privacy

Strover uses reasonable safeguards designed to protect the service and Customer Content. You acknowledge that no system is completely secure. Each party will comply with its applicable data-protection obligations. Strover’s Privacy Policy describes processing for which Strover determines the purposes and means; customer data-processing obligations are governed by the applicable agreement.

15 Suspension and termination

Strover may suspend access when reasonably necessary to address a security threat, unlawful use, material breach, overdue undisputed fees, risk to the service or other customers, or legal requirement. Where practicable, Strover will give notice and limit the scope and duration of suspension.

Either party may terminate as stated in the governing agreement. When no separate agreement applies, you may stop using the service at any time and Strover may discontinue access on reasonable notice, except immediate action may be taken for security, unlawful conduct, or material breach. Provisions that by nature should survive—including ownership, confidentiality, disclaimers, liability, and dispute terms—will survive.

16 Disclaimers

To the fullest extent permitted by law, and except for warranties expressly stated in a signed agreement, services are provided “as is” and “as available”. Strover disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation. Strover does not warrant that every vulnerability, misconfiguration, incident, compliance gap, or attack path will be detected, prioritized, prevented, or remediated.

17 Limitation of liability

To the fullest extent permitted by law, neither party will be liable under these Terms for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, business opportunity, or data, even if advised of the possibility. Except for liability that cannot lawfully be limited and except as provided in a signed agreement, each party’s total aggregate liability arising from these Terms will not exceed the fees paid or payable for the affected service during the 12 months before the event giving rise to the claim; for a free service, Strover’s aggregate liability will not exceed INR 10,000.

18 Indemnity

You will defend and indemnify Strover against third-party claims arising from your unlawful use of a service, Customer Content that infringes rights, or your material breach of Sections 5 to 7, except to the extent the claim results from Strover’s breach, negligence, or willful misconduct. Any broader or reciprocal indemnities are governed only by a signed agreement.

19 Compliance with laws

Each party will comply with laws applicable to its performance, including data-protection, anti-bribery, sanctions, and export-control requirements. You must not use the service where prohibited or for unlawful surveillance, unauthorized access, or prohibited end uses.

20 Changes to services or Terms

Strover may update services and these Terms to reflect legal, security, operational, or product changes. Updated Terms will be posted with a revised effective date. Material changes will apply prospectively, with notice where required. Changes do not override an active signed agreement unless that agreement permits them.

21 Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Subject to any dispute procedure in a signed agreement, the courts at Coimbatore, Tamil Nadu, India will have exclusive jurisdiction. Before filing a claim, the parties will first attempt in good faith to resolve the dispute through written notice and management discussion for at least 30 days, unless urgent injunctive relief is reasonably required.

22 General

Neither party may assign these Terms without the other’s prior written consent, except in connection with a merger, reorganization, sale of substantially all relevant assets, or assignment to an affiliate, provided the assignee assumes the obligations. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. These Terms, together with incorporated documents, are the entire agreement for their subject matter when no signed agreement applies.